Frequently Asked Questions

Since 2004

Yes, rates are need-based depending on the type and length of services desired

Yes, we are aGeorgia Department of Community Health (DCH) Medicaid Waiver approved service provider qualified to meet your needs.

Yes, ourConyers and Macon offices are GA State ORS licensed (now known as Healthcare Facility Regulation).

Yes, at every initial assessment and re-assessment. Our culture is to respect you and your decisions.

All care plans are initiated at initial assessment in collaboration with all concerned and reviewed atevery supervisory visit.

Yes, both the client and direct care staff has a copy to ensure compliance and drive desirable outcome.

Supervisors are always available on phone 24/7.Routine client satisfaction surveys are regularly conductedand scheduled supervisory visits are made every two months or as needed.

Yes, with due permission and in compliance with HIPAA, communication has and still is the key to success in APremium Healthcare.

Yes, 24/7.

Yes, our Clinical Nurse Managers are available to respond to all concerns and provide assistance as needed 24/7/365.

In compliance with HIPAA, written permission to disclose information is obtained from the client before any information is shared with client’s representative, other healthcare team or regulatory agencies as the case may be.

APremium Healthcare utilizes the services of qualified graduates; registered, licensed and certified professionals to deliver quality services to every client.

The 24/7 client care lines are given to all clients at initial assessment. Every complaint is investigated and resolved with the goal to determine what went wrong, how it could have been prevented and what to do in order to avoid a reoccurrence. APremium Healthcare’s goal is to be a Solution and not a Problem.

Each client is invoiced/ billed according to client preference. It could be weekly, biweekly or on a monthly basis.

Yes, the agency works with every client to ensure that finance is not a barrier to receiving the quality care they deserve.

Yes, gladly on demand.

The company calls the client or the client’s representative if there is any known call out.

Our stringent and rigorous screening process includes drug screening, TB, first aid and CPR. The agency also checks criminal background and screen each candidate through the Office of Inspector General of police (OIG) to ensure that no applicant is on the ‘exclusion’ list.